Delivery:

As soon as you place an order with electriibe, you will get a confirmation email of your purchase. An email is preferred over your phone number. 

Your order is then processed and picked by our warehouse, which generally takes 1-2 business days to leave the warehouse for it's intended destination.

Our Razor products are shipped through UPS Ground from Cerritos California, which usually takes 3-7 business days to reach their destination, depending on where the customer is shipping to. 

Our Jupiter Bike products are shipping through Fedex Ground from Tampa Florida, which usually take 7-10 business days to reach their destination, depending on where the customer is shipping to. Our Jupiter Bike warehouse needs 2 business days to process your order and get it through the shipping queue. 

You will receive the tracking information of your order as soon as the carrier receives it and that tracking number is sent to us from our warehouse. We currently use UPS as a carrier, and you will be able to track your order here.

• These dates are estimations, and during the Holidays may change due to reasons beyond our control
• Our warehouse's operational hours are Monday through Friday. If you place an order with electriibe on Friday, Saturday or Sunday then that order will be processed by our warehouse the following Monday morning

Why We Charge for Shipping

Unlike large corporations with extensive logistics networks, Electriibe is a specialized retailer focusing on high-quality electric scooters and related products. Our items are substantial in size and weight, leading to higher shipping costs. Charging for shipping allows us to:

• Ensure Safe Delivery: We partner with reliable carriers to handle our products with care, ensuring they arrive in excellent condition.

• Maintain Competitive Pricing: By charging for shipping, we can offer our products at competitive prices without inflating costs to cover shipping expenses.

• Sustain Business Operations: Shipping fees help us manage operational costs, enabling us to continue providing exceptional products and services.

We appreciate your understanding and are committed to delivering your orders promptly and securely. If you have any questions or need further assistance, please contact our customer support team.

Shipping Restrictions:

We are unable to ship anywhere outside of the United States, nor can we ship to Canada or Alaska.

Refund Policy:

For any undeliverable/refused by recipient packages, we will issue a full refund excluding shipping costs. If the package was refused by the intended receiver, it is usually because it was sent as a gift and the receiver was not expecting a package.

For your convenience, please let the intended receiver know that a gift is being delivered to their house. Please go to our Refund Policy page for more information on refunds.

If you have any more questions regarding shipping, please feel free to email us at support@electriibe.com. We are more than happy to discuss shipping times.